jedbaj Privacy Policy

1. Introduction

jedbaj ("we", "us", "our") is committed to protecting the privacy and personal data of every individual who registers an account or otherwise interacts with the jedbaj Platform at jedbaj.net. This Privacy Policy describes in clear, unambiguous terms what personal data we collect, the purposes for which we use it, the legal bases on which we rely, and the rights available to you as a data subject.

This Policy applies to all current and former registered players, visitors to the Platform, and individuals who contact our customer support team, regardless of the device or method used to access jedbaj. It should be read alongside our Terms and Conditions and Responsible Gaming Policy, both of which are accessible from the footer of every page on the Platform.

We do not knowingly collect personal data from individuals under the age of 18. jedbaj is strictly an adults-only platform. If you believe that a minor has submitted personal data to us, please notify us immediately at [email protected] so that we may take prompt remedial action.

2. Data Controller

For the purposes of this Privacy Policy, jedbaj acts as the data controller in respect of personal data collected through the Platform. As data controller, jedbaj determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is lawful, fair, and transparent.

All data-related enquiries, subject-access requests, and complaints should be directed to our support team via live chat on the Platform or by email at [email protected] (plain text — not a clickable link). We aim to acknowledge all data-related requests within two business days and to resolve them fully within 30 calendar days.

3. Data We Collect

3.1 Data You Provide Directly

When you register an account, complete identity verification, make a deposit or withdrawal, use our live chat, or participate in a promotion, you provide us with data directly. This includes:

• Identity data: full name, date of birth, nationality, national identification number, passport number, or driving licence number.
• Contact data: email address, mobile number, and city or district of residence within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh).
• Financial data: mobile wallet identifiers (bKash, Nagad, Rocket, Upay), card details limited to the last four digits and expiry date for Visa and Mastercard, and full records of all deposits, withdrawals, and transaction statuses.
• Verification documents: scanned or photographed copies of government-issued identity documents and proof-of-address documents submitted during KYC review.
• Support communications: the content and metadata of live chat sessions, email correspondence, and any attachments you share with our support team.

3.2 Data Collected Automatically

When you access the jedbaj Platform, certain technical data is collected automatically by our servers and analytics systems:

• Device and browser data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and language settings.
• Usage data: pages visited, time spent on each page, navigation paths, game sessions launched, bet amounts and outcomes, login and logout timestamps, and features accessed.
• Cookie and tracking data: data collected through cookies and similar technologies as described in Section 6 of this Policy.

4. How We Collect Data

jedbaj collects personal data through the following means:

• Direct interactions: data you enter into registration forms, cashier screens, verification portals, live chat windows, or email communications.
• Automated technologies: server logs, session-tracking software, and cookies that activate when you access the Platform.
• Third-party sources: identity verification providers who cross-reference the documents you submit against independent databases; payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who confirm transaction status; and fraud-detection services that flag anomalous patterns associated with your account or device.

5. Purposes and Legal Bases

jedbaj processes personal data only where a lawful basis exists. The table of data categories and legal bases in the introductory section of this page provides a structured overview. In narrative form, our primary processing purposes are:

• Account administration and contract fulfilment: processing data to create and maintain your account, verify your eligibility, process transactions in BDT, settle bets and winnings, and provide customer support is necessary for the performance of the contract between you and jedbaj.
• Legal and regulatory compliance: identity verification, transaction monitoring, and record-keeping are required by anti-money-laundering obligations and other applicable legal requirements. jedbaj will process data for these purposes regardless of consent.
• Fraud prevention and platform security: analysing technical and behavioural data to detect and prevent fraudulent activity, multi-accounting, bonus abuse, and unauthorised access is a legitimate interest of jedbaj that does not override your fundamental rights and freedoms.
• Platform improvement: aggregated and anonymised usage data is used to improve the jedbaj Platform, optimise game selection, and enhance the overall player experience. This processing is based on our legitimate interests.
• Marketing communications: with your explicit consent, jedbaj may send you promotional communications about new games, bonuses, and seasonal offers. You may withdraw this consent at any time without affecting any other processing.

6. Cookies and Tracking

jedbaj uses cookies and similar tracking technologies to ensure the Platform functions correctly, to remember your session, and to gather anonymised analytics data. The types of cookies we use are:

• Strictly necessary cookies: essential for the Platform to operate — for example, session cookies that keep you logged in as you navigate between pages. These cannot be disabled.
• Functional cookies: remember your preferences such as language settings and last-visited game categories to improve your experience on return visits.
• Analytics cookies: collect aggregated data about how players use the Platform (pages viewed, session duration, error occurrences) to help us improve performance and content. The data collected is anonymised before analysis.
• Marketing cookies: used only where you have given explicit consent; these track whether you arrived at jedbaj via a specific referral channel so that we can measure the effectiveness of our outreach activities.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions.

7. Third-Party Disclosure

jedbaj does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We disclose data only to the following categories of recipients and only to the extent necessary for the stated purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Visa, and Mastercard receive the minimum data required to process your deposit or withdrawal transaction and confirm its status.
• Identity verification providers: third-party KYC service providers receive copies of identity documents solely for the purpose of verifying your age and identity in accordance with our legal obligations.
• Game studio providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and other game providers receive anonymised session identifiers necessary to deliver and log game rounds. They do not receive your name, email, or payment details.
• Fraud prevention services: device fingerprint and behavioural data may be shared with specialist fraud-detection providers in pseudonymised form to assess account risk.
• Legal and regulatory authorities: jedbaj will disclose personal data to law-enforcement agencies, courts, or regulatory bodies where required to do so by applicable law or a valid legal order, without prior notice to the account holder where legally permissible.
• Professional advisers: lawyers, auditors, and accountants who are bound by professional confidentiality obligations and require access to data in order to provide their services to jedbaj.

8. International Transfers

The jedbaj Platform serves players across Bangladesh and its primary operational infrastructure is designed to keep data within secure, encrypted environments. Where personal data is transferred to or accessed by a service provider located outside Bangladesh, jedbaj takes appropriate contractual and technical safeguards to ensure an equivalent level of protection is maintained. Such safeguards may include standard contractual clauses, data processing agreements, or reliance on jurisdictions that provide an adequate level of data protection by virtue of their legal framework.

By registering an account with jedbaj, you acknowledge that your personal data may be processed in locations outside your country of residence as described in this section.

9. Data Retention

jedbaj retains personal data for as long as is necessary to fulfil the purposes described in this Policy and to comply with applicable legal obligations. Our standard retention periods are as follows:

• Account and identity data: retained for a minimum of five years following account closure to satisfy anti-money-laundering record-keeping requirements.
• Transaction records: retained for a minimum of five years from the date of each transaction.
• Support communications: retained for three years from the date of the last relevant communication to enable dispute resolution.
• Marketing preference data: retained until you withdraw consent or close your account, whichever occurs first.
• Technical and usage data: retained in identifiable form for up to 12 months; thereafter anonymised for long-term analytics purposes.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised using industry-standard data-destruction procedures.

10. Security Measures

jedbaj employs a multi-layered approach to data security, including the following measures:

• Encryption in transit: all data transmitted between your device and the jedbaj Platform is protected by TLS 1.2 or higher (256-bit SSL encryption).
• Encryption at rest: sensitive personal and financial data stored in jedbaj's databases is encrypted using AES-256 or equivalent standards.
• Access controls: access to personal data is restricted to authorised personnel on a strict need-to-know basis. All access events are logged and subject to periodic audit review.
• Vulnerability management: jedbaj conducts regular security assessments and promptly patches known vulnerabilities in platform software and infrastructure.
• Incident response: in the event of a confirmed data security incident that poses a risk to your rights and freedoms, jedbaj will notify affected players and, where required by law, the relevant authority, within the timeframes prescribed by applicable legislation.

No method of data transmission or storage is completely infallible. While jedbaj takes all reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials.

11. Your Rights

Subject to applicable law and certain exemptions, you hold the following rights with respect to your personal data held by jedbaj:

• Right of access: you may request confirmation of whether jedbaj processes personal data about you and, if so, a copy of that data together with supplementary information about the processing.
• Right to rectification: you may request that inaccurate or incomplete personal data be corrected without undue delay.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose collected, you have withdrawn consent (where processing was consent-based), or you have successfully objected to the processing. This right does not apply where retention is required by law.
• Right to restriction: you may request that processing of your personal data be suspended in certain circumstances — for example, while the accuracy of data is being contested.
• Right to data portability: where processing is carried out by automated means on the basis of consent or contract, you may request that your data be provided in a structured, commonly used, machine-readable format.
• Right to object: you may object to processing based on legitimate interests or for direct marketing purposes. Where an objection to direct marketing is received, jedbaj will cease that processing immediately.
• Right to withdraw consent: where processing is based solely on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact our support team via live chat on the Platform or by email at [email protected]. We will verify your identity before processing any rights request and will respond within 30 calendar days. Where a request is complex or numerous, we may extend this period by a further 30 days with prior notification.

12. Children's Privacy

jedbaj is strictly an adults-only platform. We do not knowingly collect, process, or store personal data from individuals under the age of 18. During the registration process, every applicant is required to confirm that they are 18 years of age or older. Where jedbaj has reason to believe that personal data has been collected from a minor — including as a result of a KYC review that reveals a date of birth indicating the individual is under 18 — we will immediately close the associated account, void any Wagers placed, return any deposited funds to the originating payment method, and delete the personal data collected, subject to any legal obligations that require retention for investigation purposes.

Parents and guardians who believe that a minor may have accessed jedbaj using false information are urged to contact us immediately at [email protected] so that we can take prompt corrective action.

13. Marketing Communications

With your explicit consent, jedbaj may send you promotional emails, SMS messages, or on-platform notifications about bonuses, new game releases, seasonal offers (including Eid, Pohela Boishakh, and BPL season promotions), and other matters that may be of interest to you as a player.

You may withdraw consent to marketing communications at any time by:

• Clicking the "unsubscribe" link included in every marketing email.
• Updating your communication preferences from within your jedbaj account dashboard.
• Contacting our support team via live chat or email and requesting removal from all marketing lists.

Withdrawal of marketing consent does not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are sent as a necessary part of the account service and cannot be opted out of while your account remains active.

14. Changes to This Policy

jedbaj reserves the right to amend this Privacy Policy at any time. Where changes are material — meaning they alter how we process your personal data in a way that is less protective than the current Policy, or that introduces new purposes for processing — we will provide advance notice via a prominent on-platform notification and/or by email to your registered address before the changes take effect.

For non-material updates (such as corrections of typographical errors, clarifications of existing provisions, or minor structural changes), the revised Policy will be published on this page with an updated effective date. Continued use of the Platform following publication of any amendment constitutes your acknowledgement of the revised Policy.

We recommend that you revisit this page periodically to stay informed of how jedbaj protects your personal data.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or jedbaj's data-processing practices, please contact us through any of the following channels:

• Live Chat: available 24 hours a day, 7 days a week, directly on the jedbaj Platform.
• Email: [email protected] (plain text — not a clickable link). We guarantee a response within 6 hours.

All privacy-related requests and complaints will be logged, acknowledged within 24 hours, and resolved as promptly as possible. If you are dissatisfied with jedbaj's response to a privacy complaint, you may have the right to lodge a complaint with a relevant supervisory or data-protection authority in your jurisdiction.